EMPWR creates high quality nutritious and delicious bars.
Our company was founded in 2020 and has experienced remarkable growth ever since. We produce some of the most iconic and leading brands, setting the standard for taste and texture in the market. We’re active in The Netherlands, Croatia, USA, Canada and Belgium, with 1300 passionate employees.
As one talented team, we share a passion for high quality nutritious and delicious bars. Acting as entrepreneurs in our professions, we team up with each other on an exciting path to growth. EMPWR prioritizes employee safety and creates a motivating work environment that encourages collaboration and personal growth.
This year, we’re expanding even more and transform our operations into state-of-the-art manufacturing facilities. With joined forces, we continue to grow.
Join us and help shape the future of healthy snacking!
Customer Service Coordinator
EMPWR is Growing – Join Our Team!
We make healthy, delicious snack bars and are expanding fast. With over 1,300 employees across modern facilities, we focus on teamwork, safety, and growth.
Be part of our journey to shape the future of healthy snacking in our state-of-the-art production facilities.
Job Summary
The Customer Service Coordinator is the primary contact and communication focal point between the Co-Pack Customer and the plant, ensuring that customer demands are met with precision and excellence. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to manage the customer service responsibilities effectively. This position engages with employees across the business, including warehouse, production and office areas.
Responsibilities
Manage customer orders from acceptance to shipment and invoicing.
Address customer inquiries and resolve complaints.
Coordinate with warehouse and production teams to ensure smooth operations.
Monitor customer forecasts, order minimums, pricing, and lead times.
Oversee material flow and handle related administrative tasks.
Communicate production material needs to customers.
Track and balance customer-owned materials, preventing overstock and waste.
Schedule and attend customer meetings and visits.
What you Bring
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Proven experience in account coordination, customer service, or a related role in a manufacturing environment.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and collaboratively in a fast-paced environment.
Detail-oriented with strong problem-solving skills.
There are plenty of reasons to work at EMPWR USA, such as:
Innovative Environment: Work with cutting-edge production technology and help shape the future of food processing.
Dynamic Role: No two days are the same, with a wide variety of projects and challenges.
Growth Potential: Join a team that values your insight and is committed to continuous learning and improvement.
Ready to bring your expertise and passion for production to a growing team? Apply today!