EMPWR creates high quality nutritious and delicious bars.
Our company was founded in 2020 and has experienced remarkable growth ever since. We produce some of the most iconic and leading brands, setting the standard for taste and texture in the market. We’re active in The Netherlands, Croatia, USA, Canada and Belgium, with 1300 passionate employees.
As one talented team, we share a passion for high quality nutritious and delicious bars. Acting as entrepreneurs in our professions, we team up with each other on an exciting path to growth. EMPWR prioritizes employee safety and creates a motivating work environment that encourages collaboration and personal growth.
This year, we’re expanding even more and transform our operations into state-of-the-art manufacturing facilities. With joined forces, we continue to grow.
Join us and help shape the future of healthy snacking!
The QA Specialist is responsible for the investigation, documentation and closing out of customer/consumer complaints, creating finished product certificate of analysis, working with certification bodies for additions, changes, and deletions to certified products, and perform environmental swabbing. Including other duties as assigned.
Responsibilities
· FOOD SAFETY – Complaint Investigation, Environmental Monitoring.
· Responsible for timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
· Collaborates with Customer service personnel on customer complaints, certificate of analysis, and product certifications.
· Maintains current and complete complaint files.
· Performs collective analyses of product complaints and implant reports for trends and identification of potential corrective or preventive actions.
· Ensures documentation is compliant with certification bodies’ regulatory requirements (Kosher, GFCO, etc.).
· Serves as liaison to certification body GFCO and Kosher auditors, inspectors and representatives.
· Works with sanitation and production to ensure compliance to Kosher and GFCO requirements.
· Tracks product certification approvals with GFCO and Kosher and communicate approvals and updates to R&D and Customer Service.
· Maintains the company's GFCO and Kosher certification files.
· As needed, participates in Corrective Action Preventative Action (CAPA) analysis to include the investigation of failures, problems or issues.
· Performs weekly environmental swabbing and track results and corrective actions, if applicable.
· Performs other related duties or ad hoc projects within the scope of responsibilities.
· Performs employee training activities related to the company quality program.
Requirements
· FOOD SAFETY – Notify management of any Food Safety issues.
· FOOD SAFETY – Aware of empowerment to act to resolve Food Safety issues within the scope of work.
· FOOD SAFETY – Conform to all Good Manufacturing Practices (GMP’s).
· BA or BS degree or equivalents is preferred
· 5 or more years of relevant food industry experience
· Excellent written and verbal communication skills.
· Team oriented with the ability to work independently.
· Proficient in Windows platforms with various types of database applications (word processing, use of document templates, spreadsheet, page layout, styles, etc.).
· Bilingual (Spanish) a plus
Physical Requirements
· Ability to lift, push and pull up to a maximum of 40lbs.
· Hearing and visual ability to observe and detect signs of emergency situation required.
· Must be able to sit, stand, reach, bend and stoop for extended periods of time.
· Must be able to taste for sensory reviews.
· Must be able to climb stairs multiple times per day.